Privacy policy

Dear Fellow Fur Parent, 👋

Welcome to FURRYNOOK—your go-to spot for all things pet outdoor gear! We know how important your privacy is, and we’re committed to keeping your personal information safe and secure. This Privacy Policy breaks down exactly how we collect, use, and protect your data when you shop with us, browse our site, or interact with our services. By using our website and services, you agree to the terms outlined here.

Let’s keep it simple—no confusing legal jargon, just straight talk for pet parents like you!

1. Information We Collect 📝

We only gather info that helps us make your FURRYNOOK experience better, split into two categories:

  • Personal Identifiable Information (PII): When you create an account, place an order, sign up for our newsletter, or chat with support, we may collect your full name, email address, shipping/billing addresses, phone number, and pet preferences (like breed or age). For payments, we use secure third-party processors—we never store your full credit card details on our servers.
  • Non-Personal Information: We automatically collect anonymous data about your site visits (e.g., IP address, browser type, pages you viewed, time spent on the site) using cookies and similar tools. This helps us tweak our site to work better for you—no strings attached!

2. How We Use Your Information 🛠️

We use your data for legitimate, pet-parent-focused reasons—nothing more:

  • Process and ship your orders, send confirmations, tracking updates, and delivery alerts.
  • Manage your account, answer your questions, and provide personalized support for you and your fur baby.
  • Send you newsletters, exclusive offers, and pet care tips only if you opt in. Unsubscribe anytime (we won’t take it personally!).
  • Analyze how our site works to improve our products, website design, and overall shopping experience.
  • Follow applicable laws, resolve fraud concerns, and protect our customers and business.

3. Data Sharing and Disclosure 🤝

We never sell, rent, or trade your personal info to third parties for marketing purposes—period. We may share data only in these limited cases:

  • Trusted Service Providers: We work with partners like payment processors, shipping carriers, and email platforms to run our business. These vendors only get the info they need to do their jobs, and they’re legally required to keep your data private.
  • Legal Obligations: We may disclose info if required by law, court order, or to protect our rights, customers, or the public (e.g., addressing fraud or safety issues).
  • Business Transfers: If we merge with another company or sell our assets, your info may transfer as part of the deal. We’ll notify you if this happens, as required by law.

4. Cookies and Tracking Technologies 🍪

Our site uses cookies (small text files stored on your device) to make your visits smoother. They help us remember your account preferences, keep your shopping cart intact, and understand site traffic. We use two types:

  • Session Cookies: Disappear when you close your browser.
  • Persistent Cookies: Stay on your device for a set time to remember your preferences next time you visit.

You can adjust your browser settings to block cookies, but this might limit some features (like saved logins or personalized recommendations).

5. Data Security 🔒

We take data security seriously! We use industry-standard measures like SSL encryption (the same tech banks use), firewalls, restricted internal access, and regular security checks to protect your info from unauthorized access or misuse.

That said—no online platform is 100% secure. We do our absolute best, but we can’t guarantee perfect security.

6. Data Retention ⏳

We keep your personal info only as long as we need it—to fulfill your order, manage your account, or follow legal rules (like tax or record-keeping requirements). Once we don’t need it anymore, we securely delete or anonymize it so it can’t be misused.

7. Your Rights and Choices ✨

Depending on where you live (e.g., EU/EEA, California), you have rights regarding your personal data:

  • Access & Correction: Update your account info anytime by logging in, or contact our support team for help.
  • Opt-Out of Marketing: Unsubscribe from our emails with one click (look for the link at the bottom of every promo email) or ask us to remove you from our lists.
  • Data Deletion: Request to delete your account and personal info—we’ll honor this unless we need to keep records for legal reasons.

Just reach out to us (details below) to exercise these rights!

8. Children’s Privacy 👶

Our services are for adults—we don’t target or knowingly collect info from kids under 13. If we accidentally get data from a child under 13, we’ll delete it right away and notify the relevant authorities as required by law.

9. Changes to This Privacy Policy 📅

We may update this policy from time to time (e.g., to reflect new laws or site features). Any changes will be posted on this page with an updated “Last Updated” date. If you keep using our services after changes go live, you agree to the revised policy. We recommend checking back occasionally to stay in the loop!

10. Contact Us 🐶

If you have any questions about this Privacy Policy or your personal data, shoot us an email at vincent88886@gmail.com. We’re here to help!

Warmly,

The FURRYNOOK Team 🐾